Functional Responsibilities:
The ITS-Mid shall possess an active and transferable U.S. TOP-SECRET (with SSBI). This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 service desk tasks plus the follow additional duties:
- Account creation for VPN and RSA.
- Permission requests.
- Assignment-based imaging machines.
- Laptop configuration/ customization.
- Network configuration. (Hardware and Software)
- IT Workshop/event setups.
- License management.
- Non-SOP troubleshooting, including incident triage.
- Basic server administration to include rebooting, restarting services, checking event logs, checking backup services, executing routine backups, and certificate generation.
- Able to lift 50lbs.
General Experience:
• Experience with a variety of Operating Systems (OSs), including Windows/Mac/Linux OS.
• Knowledge of MS Office/MS Exchange/365, and Active Directory.
• Experience with RSA provisioning.
• Experience supporting a service desk using Manage ENGINE.
• Experience with inventory tracking.
• Knowledge of mobile devices (Android/iOS) and SIM activation/deactivation.
• Experience with device imaging.
• Experience with advanced IT product troubleshooting and configuration analysis.
• Knowledge of server administration.
• Experience with security incident response.
Minimum Education:
- A+ (Preferred)
- Network + (Preferred)
- Cisco Certified Network Associate (CCNA) (Preferred)